Return Policy

  1. Returns will only be entertained within 7 days of delivery.
  2. We provide replacement or full refund on any items delivered damaged.
  3. Returns are only accepted if the item is unused and in its original packaging, with the designer labels still attached. In case the item is not in new condition, we will return the item to you and Rack will not be liable to provide any refund / replacement.
  4. All returns must be delivered to the return address by the customer. Rack will not be liable to provide any refund / replacement if the item is not delivered to the return address within 10 days of acceptance of return request.
  5. The return address will only be provided once the return request has been approved.
  6. In case you wish to return an undamaged item, a 25% restocking fee will be deducted from the refund amount.
  7. Custom made items do not qualify for replacement or refunds.
  8. Items purchased on Sale do not qualify for replacement or refunds.
  9. Used items do not qualify for replacement or refunds. We will not assume responsibility for any damage or wear and tear after the item has been used.
  10. Once the returned item is delivered to the provided address, your refund / replacement will be processed within 10 days.
  11. In case of replacement, a tracking will be provided for the replacement item.
  12. In case of refund, you will receive a cash cheque at your delivery address, or we can transfer the amount to a bank account of your choice.
  13. If the aforementioned conditions are met, Please send us your return request on support@rackshop.pk with “RETURN – your order number” in the subject line. Please include the reason for return, detailed pictures of the item and your preferred resolution (Refund or Replacement), and we will get back to you within 24 hours.
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